HPC Technical Services has been servicing the electrical power and related industries since 1992.
The company was founded by an ex-GE service engineer / technical training professional and
HPC’s technical staff is largely made up of employees and consultants who have provided operational
and maintenance services for 20, 40, or 50 years each. HPC’s technical staff has brought technical
excellence to 700+ major customers around the world (30+ countries).
Several of HPC’s employees / consultants were also instructors / supervisors at GE’s Field Engineering Development Center
(old name) in Schenectady NY. This FEDC was where GE provided training to new employees, more advanced training for
more experienced employees, and customer training on similar topics. HPC’s founder resigned from GE
(was manager Advanced Level Training at the GE training center) in 1983.
After working for a few other companies providing field engineering services and training services,
he re-located to Bradenton FL (in 1992) and started HPC Technical Services.
Vision & Mission Statement
In the late 1970s, while an instructor at GE’s Schenectady NY training center, HPC’s founder started doing some
research on the ‘best way’ to deliver technical training to an adult technical audience. This involved attending
seminars on adult education at some universities, meeting with some in other industries (American Airlines in Dallas was one),
and attending specialized courses (Dr. Mager’s course on Criterion Referenced Instruction was one).
Over the years, one began to think “why don’t we combine all of what we have learned from these ‘experts’ into one approach”.
This is what our Learning-Doc is intended to accomplish.
- We start by thinking through a goal or task analysis. In other words, what does the user need to
know about this subject in the performance of his/her job?
- We then write good, measurable learning objectives; i.e.,
we write what are the expected training outcomes and these training outcomes must be measurable.
- We write good interim check-your-understanding questions to help the learner understand if they are learning.
- We then write good final examination type questions to determine if the learner has accomplished the intended objectives.
- Materials are written in an understandable language that relate to the objectives and allow for
fewer interpretations (ensuring correct understanding).
- Training material is organized with the learner in mind.
- To facilitate the transferring of this knowledge to the job-site, we write recommended on-the-job learning-activities
that the learner should perform. This helps him/her relate the materials to the job at hand.
- Materials make use of high quality graphics that demonstrate the materials in an understandable way
(and also relates to final documentation that the learner must use on the job).
- Given modern day computer capabilities, we are also now taking advantage of interactive materials and motion (where the motion truly
helps with learning and / or application of the materials).
HPC is writing these Learning-Docs with three conceptual goals in mind:
- The Learning-Doc is to serve as a learning tool for someone not familiar with the subject.
- The Learning-Doc is to serve as a “Just-In-Time” learning tool. Where someone is scheduled to perform a
task that he/she has not done in a long time, wouldn’t it be a good idea to review the task procedure
and expected outcomes before performing the task. This can be accomplished by going to that segment of the
Learning-Doc and reviewing the materials as needed.
- Problem solving and troubleshooting. We might argue that we cannot solve an operational or
maintenance related problem for you, but what might it be worth to you if we can help you
solve the problem 4-hours sooner. We do this by putting understandable, interactive documentation in front of you.
All HPC Learning-Docs are written by someone knowledgeable on the subject and then reviewed by others,
who might be thought of as ‘technical experts’ in their field.